As an NDIS friendly business, we are proud to offer both self managed and plan managed NDIS participants our services. NDIS Participants are able to purchase therapeutic resource where funds are available. To be sure you are able to use your NDIS funds to pay for your order you can check with your LAC or Plan Manager.

If you are NDIA/Agency Manager, please make sure you check with your Plan Manager.

Depending on your plan, please follow the instructions below to ensure your order is properly processed.

OPTION 1. SELF MANAGED

Use THIS OPTION if you are paying at time of ordering. Choose your products and pay online using your preferred payment & shipping method. To ensure we have enough information to provide you with an NDIS approved receipt of purchase so you can be reimbursed, please complete the ADDITIONAL NOTES section in the Checkout.

NOTE, if you prefer your order to be paid by the NDIA first, please use OPTION 2 and be sure to provide the extra information in the ADDITIONAL NOTES box.

In either case we’ll require the following information:

• Participant Full Name
• Participant NDIS Number
• For invoices being submitted for payment to your Plan Manager we need extra information – see OPTION 2 instructions.

OPTION 2. PLAN MANAGED or INVOICE LATER

Use THIS OPTION if you wish your order to paid at a later date. Choose your products and go to the Checkout. Select Request Invoice – NDIS Participants from the payment options.

To allow us to send your Plan Manager an invoice please complete the ADDITIONAL NOTES section in the Checkout.

We’ll require the following information:

• Participant Full Name
• Participant NDIS Number
• Plan Manager Name if applicable
• Plan Manager email address if applicable 
• Plan Manager phone contact if applicable

Alternatively, to pay up front see OPTION 1 – just select your preferred payment and shipping options at checkout and pass the receipt to your Plan Manager for reimbursement. 

Once payment has been made, your order will be sent directly to the provided postal address or be available for collection.

NOTE: unpaid orders will be cancelled after 7 days unless prior arrangements have been made.